1. Refund requests must be made within 30 days of delivery date. After 30 days from
delivery date you must contact Alameda Soda Company Customer Service to determine the best course of action. Alameda Soda Company will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under Alameda Soda Company 3 month limited warranty policy will be replaced at Alameda Soda Company cost. See “Returning Products Under Warranty,” below, for information on warranty returns.
2. A copy of the Alameda Soda Company credit card purchase receipt, and a copy of the original invoice may be requested prior to Alameda Soda Company Customer Service issuing a Return Authorization.
3. Unit must be in like-new condition, unopened and returned in original packaging. Alameda Soda Company reserves the right to reject any refund request if the product is received damaged or if any components are missing or damaged.
4. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email email@example.com, and provide the
Reason for Refund
Date of Purchase
Original Invoice Number
5. Upon written receipt of the RA number, send product to:
Alameda Soda Company
Attention: Returns Department
RA #[RA number]
1951 Monarch St, #200
Alameda, CA 94501
6. Please mark with the RA number on the outside of the package.
7. A copy of theAlameda Soda Company credit card purchase receipt should be placed inside the return package so that it is easily visible.
8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.
9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.
10. You may be responsible for shipping costs for returning the product to Alameda Soda Company warehouse. Product should be shipped so that it can be tracked and/or
insured; Alameda Soda Company is not responsible for products lost or damaged during return shipment.
11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.
12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.